1. This form and the draft note
DRAFT — legal review required. This text is a template describing how the app actually works today; every point that needs a legal characterisation is marked "[LAWYER REVIEW]". The city administration must not take online order payment live before its lawyer has approved this text and it has been edited in the panel.
This form contains what you need to read before you place a food or flower order with online payment in the Konya Cebinde app (konyacebinde.com). The order summary shown on the payment screen (the business's name, the items, the options, the quantities, the amounts, the delivery address, the delivery day or the estimated time) is an inseparable part of this form. When you accept the form, the version you accepted is stored on the order's payment record.
2. The parties and their roles
- The platform: destek@sosyalsehir.com, destek@sosyalsehir.com, destek@sosyalsehir.com, contact destek@sosyalsehir.com. The platform runs the app for Konya and collects the online payment through its own payment institution account.
- The business: the restaurant or florist named in the order summary, which prepares and delivers the order. Preparing the items, their contents and their delivery are the business's responsibility.
- The payment institution: the licensed institution running the secure page on which the payment is taken. Your card details are entered on that institution's page only.
Who the seller is in an order, the platform's duties as an intermediary service provider, and the legal basis for the platform collecting on behalf of businesses need [LAWYER REVIEW].
3. What the order is
The order consists of the items listed in the order summary. Each item's name, the options you chose (size, extras, ingredients left out, a card note and the like), its quantity and its unit price are written in the summary. The prices are the current prices the business published in the app and are calculated by the server; your basket is frozen the moment the payment page opens, and your payment is taken for that frozen basket.
If an item runs out between the payment and the order reaching the business, the business may reject the order or refund the price of the missing item in part. The refund rules below then apply.
4. Price and payment
- The total in the order summary is the price you pay, in Turkish lira, taxes included. The delivery fee is shown on a separate line; a free-delivery threshold, if any, is stated in the summary.
- Payment is made on the payment institution's secure page, with 3D Secure verification and in a single charge. Instalments are not offered.
- Your card number, expiry date and security code never reach the platform or the business. If the saved card feature is on, your card is kept by the payment institution only; the app shows its last four digits and type, and you can delete it at any time.
- No order exists, and nothing reaches the business, before the payment is confirmed. If the payment is confirmed but the order cannot reach the business (it closed in the meantime, the delivery slot filled up and the like), the whole amount is refunded automatically.
- Who issues the invoice or receipt, and how, needs [LAWYER REVIEW] and the view of a financial adviser.
5. Delivery
- Food orders: when the business accepts the order it states an estimated delivery time; the order is brought to the address in the order summary by the business's own delivery means. The business may announce a delay; the new time shows in the app.
- Flower orders: the order is delivered to the recipient on the day and in the time slot you chose. The business may move the delivery to another day or slot, giving its reason; a move does not change the price.
- You are responsible for the address and the contact number being correct. The scope of the refund where delivery fails for a reason on your side needs [LAWYER REVIEW].
6. Cancellation and refunds
The app refunds the whole amount automatically when:
- the business rejects the order or does not answer within the confirmation time;
- the business ends an order it had accepted, or cannot deliver it;
- you cancel the order at a stage the app allows (for food, before the business starts preparing it; for flowers, before the florist accepts it);
- the city administration cancels an order that is stuck;
- the payment was taken but the order could not be created.
The business may refund part of the price, with its reason, for a missing or substituted item; a partial refund can never exceed what you paid. Refunds are made through the payment institution to the card you paid with; how long the amount takes to reach your account depends on your bank. The refund's status shows in the order details in the app.
7. Right of withdrawal
Orders consist of goods that are consumed quickly or perish quickly (food, flowers). Whether the withdrawal exception applies to these goods, and how that is to be stated, needs [LAWYER REVIEW]. Until the lawyer's view is in, this section must not be read as narrowing any right; the cancellation and refund cases above apply in every case.
8. Complaints and applications
You can raise a problem with an order with the business first, from the order details in the app. You can reach the platform at destek@sosyalsehir.com. As a consumer, your right to apply, within the statutory monetary limits, to the Consumer Arbitration Committee or the Consumer Court where you are is reserved. The ways disputes are resolved and how the competent place is determined need [LAWYER REVIEW].
9. Personal data
To fulfil the order, your name, delivery address and contact number are shared with the business; for a flower order the recipient's name, number and address go to the business as well. The payment institution processes your card data under its own responsibility to process the payment. The details are in the Privacy Policy and the KVKK Disclosure Notice; updating those texts so they name online order payment and saved cards needs [LAWYER REVIEW].