1. Draft note and how the agreement is made
DRAFT — legal review required. This agreement is a template based on how the app actually works today; every clause that needs a legal decision is marked "[LAWYER REVIEW]". The city administration must not take online order payment live before its lawyer has approved the text and it has been edited in the panel.
This agreement is made electronically when you place a food or flower order with online payment in the Konya Cebinde app (konyacebinde.com) and tick the consent box on the payment screen. The version you accept is stored on the order's payment record. The order summary shown on the payment screen and the Order Preliminary Information Form are annexes to this agreement; where they differ, the order summary prevails.
2. The parties
- The buyer: the person placing the order with their account in the app.
- The platform: destek@sosyalsehir.com, destek@sosyalsehir.com, destek@sosyalsehir.com, contact destek@sosyalsehir.com. The platform runs the app for Konya and collects the order's price through its own payment institution account.
- The business: the restaurant or florist named in the order summary, which prepares and delivers the order.
Whether the seller is the platform or the business, the platform's duties as an intermediary service provider, the legal basis for collecting on behalf of businesses and the payment institution's written approval need [LAWYER REVIEW]. In this agreement "the business" means the party that prepares and delivers the goods.
3. Subject of the agreement
The subject is the delivery of the goods whose name, options, quantity and price are written in the order summary — to the address in the summary (food) or to the person the buyer named on the chosen day and in the chosen slot (flowers) — and the payment of their price. The prices are those the business published in the app; they are calculated by the server and frozen when the payment page opens, and the payment is taken for that frozen basket.
4. Price and payment
- The total price is written in the order summary in Turkish lira, taxes included; the delivery fee is on a separate line.
- Payment is made on the payment institution's secure page with 3D Secure verification, in a single charge. Card details never reach the platform or the business; a saved card is kept by the payment institution only.
- No order exists before the payment is confirmed. If the order cannot reach the business despite a confirmed payment, the whole price is refunded automatically.
- The price is paid on to the business as its settlement after the platform's commission; that relationship does not bind the buyer and never leads to any extra charge to the buyer.
- Who issues the invoice or receipt needs [LAWYER REVIEW] and the view of a financial adviser.
5. Delivery
- Food: when the business accepts the order it states the estimated time and brings the order with its own delivery means; it may announce a delay in the app.
- Flowers: the order is delivered on the chosen day and in the chosen slot; the business may move the delivery to another day or slot, giving its reason, and the price does not change. A photo of the delivery may be shared in the app.
- The buyer is responsible for the address and the contact number being correct. The scope of the refund for an order that could not be delivered for reasons on the buyer's side needs [LAWYER REVIEW].
6. Cancellation by the buyer
The buyer may cancel the order in the app at these stages: for food, before the business starts preparing it; for flowers, before the florist accepts it. The whole price of a cancelled order is refunded automatically. After those stages a cancellation request goes to the business or to destek@sosyalsehir.com; the business or the city administration may make a refund.
7. Rejection by the business, time-outs and undelivered orders
- If the business rejects the order or does not answer within the confirmation time, the order is cancelled and the whole price is refunded.
- If the business ends an order it had accepted, giving its reason, or cannot deliver it, the whole price is refunded.
- If the city administration cancels a stuck order, giving its reason, the whole price is refunded.
- The business may refund part of the price, giving its reason, for a missing or substituted item; refunds together can never exceed the amount paid.
Refunds are made through the payment institution to the card used for the payment. How long the amount takes to reach the account depends on the bank; the refund's status shows in the order details in the app.
8. Right of withdrawal
The subject of the agreement is goods that are consumed quickly or perish quickly. Whether the withdrawal exception applies to them, and how the buyer is to be told, needs [LAWYER REVIEW]. Until the lawyer's view is in, this clause must not be read as narrowing any right; the cancellation and refund cases in sections 6 and 7 apply in every case.
9. Records and personal data
The platform keeps the order summary, the payment and refund records and the versions of the accepted texts. To fulfil the order, the buyer's name, delivery address and contact number are shared with the business; for a flower order the details of the person the buyer named are passed to the business as well. Card data is processed under the payment institution's responsibility. The details are in the Privacy Policy and the KVKK Disclosure Notice; updating them needs [LAWYER REVIEW].
10. Disputes and entry into force
The buyer may raise a problem with an order first with the business, from the order details in the app, and then with the platform at destek@sosyalsehir.com. As a consumer, the buyer may apply within the statutory monetary limits to the Consumer Arbitration Committee or the Consumer Court. The governing law and the competent place need [LAWYER REVIEW]. This agreement enters into force when the buyer gives consent on the payment screen and the payment institution confirms the payment; if the payment is not confirmed, no agreement is made.